Homes of America strives to provide each and every one of our clients with the best service possible. We feel that over the many years we have been operating we have exceeded peoples expectations more times than not and have received many letters and emails expressing thanks, of which we have provided a small selection to share with you here.
If you have dealt with Homes of America in the past or are dealing with us at the moment and would like to add your own comments here, please email
Kylie Thorne at HOArentals@aol.com.
Received by email into our head office
Having just returned from our two week vacation in Florida I would like to say how pleased my family and I were with the help and support we had from HOArentals. The booking procedure was so simple and all of our questions asked pre vacation were answered promptly and in detail. The villa we rented was exactly as per your Web site and was immaculate, we felt so at home the minute we opened the front door. The owner had clearly looked after his investment and the villa lacked for nothing. We were also so impressed with the very high standard of pre cleaning by your maids and the lovely touches they made with the towels and tea towels, very artistic!
We paid extra for a mid vacation clean and change of lining which was worth every penny (Dime) It was so nice to come back to the refreshed
apartment we would recommend this to all your customers.
Our teenage lads said it was the best holidays they have had and considering we lived in CA for nearly two years that is a sound recommendation by anyone's standard.
All the very best for your future.
Best regards Grant.
Home owners Jayne & Jonty sent us a
copy of a email they received from guests staying at their villa.
Our visit was absolutely perfect. Really enjoyed our stay at the Villa. Your management company pulled out all the stops after the initial problem on the first night and I was very impressed with
Thanks Stella & family
Thanks for your help when we were there, and please thank Kylie on my behalf for her prompt attention to all our queries. It was a pleasure to deal with you
Guest of Homes of America Management.
Home owners Jackie & John sent us a
copy of a email they received from guests staying at their villa.
Just a note to say we though the villa was great. The management company you have really takes pride in
keeping it clean throughout. I couldn't believe how clean the place was when we
arrived. Had to let you know, anyways have a great day.
Thanks Brian & Family.
Home owner Jan & Steve Degg sent us a
copy of four emails he received from guests staying at his High Grove villa.
We stayed in Jelly Bean Villa 24 -31 December and I cannot recommend it
highly enough. It was spotlessly clean, very well stocked with everything you need (except foodstuff!!), Highgrove itself is a nice quiet area with an
Irish Bar at its entrance and a huge Walmart just across the road. We found the 192 was busy but only Christmas Week so we took a short cut, turned left
onto Black Lake Road then at the end of it turned left onto Sherbeth Road which is directly beside Animal Kingdom Park.
Magic Kingdom was only 10-15 minute drive. Universal Parks were around 20-30 depending on how busy the
roads were. We had fantastic communication from Jan & Steve who own the villa and we received out security deposit back within a week of returning
home. Fantastic themed bedrooms for the kids.
We stayed at the Jelly Bean in July/Aug 09 and like disneydreamer cannot
recommend it highly enough. It was lovely, big, clean everything you need is there - even down to plastic containers if you want a picnic. There were
inflatables to play with - and a pump too!
High Grove is in a lovely location, peaceful but close enough to get to Disney within 10 mins, universal 25 mins. We wasn't keen on the irish bar at
the entrance so would walk down to Gators (10 min max walk).
As disneydreamer said, Steve & Jan were always on the end of the phone, replied almost by return to emails and sent security deposit back within a
week of our return.
I would most definitely stay there again...and again....and again!
We have just spent 14 nights at Jan and Steves villa - Jelly Bean - on the
High Grove estate and wanted to say a HUGE thank you to them.
The villa was spotless, comfortable, spacious, catered for your every need and more importantly felt like a home. The bedrooms were huge and the beds
comfy. The layout was just right too.
The pool was great, the games room was excellent and the spa was so enjoyable and a great way to relax in the evening.
High grove is a gated community which has a clubhouse with its own pool, arcade room, games room and some really helpful staff. We found the location
to be really good and the estate was so quiet and safe.
The Irish bar across the road was very handy as it had a small arcade room for the kids too, so whilst we had a drink and enjoyed the entertainment the
kids were kept happy too.
Thank you so much Jan and Steve we had such a lovely time and part of this was due to staying at your villa and enjoying the freedom that it gave. We
hope to be back next year :-)
Jelly Bean gets a big thumbs up all round
Laura and Paul Cox xxx
I stayed in this villa in March this year and I can also say how perfect it
is. Its huge, the spa is fab and we really enjoyed feeling "at home". The master bedroom is VERY comfy.
You can walk to the Irish Pub as the villa is around 100 yards from the gates of High Grove and the Pub is right outside the gates. Perfect
stumbling distance back home!!
Home owner Linda and Graham Griffith sent us a
copy of a letter they sent to guests staying in their villa while they looked
for a Orlando property of their own.
Welcome to our home ‘enjoy’
I do hope you have a lot of fun looking for a villa to buy, we did what you are doing 3 years ago and as you can see, we think we picked a wonderful villa all with the help of Jan and Howard.
They gave us all the help we could ask for and explained every step of the way to us. Thanks to Jan and Howard, we could not have done it without them.
It has taken us a long time to really believe that it is ours, we love coming out here for our holidays. My husband came for 4 weeks and I stayed on another week with my friend. I felt really safe here, especially knowing that Kylie and her team where there if we needed anything.
We have had some tough times over the last year with bookings being low but things are going great now. You really have to work hard at it. If you want to ask any questions about renting out please feel free to contact me and I will do my best
to help if I can.
Kylie looks after our home and as you have seen when you walked in everything looks great. As a management company they are excellent and we have never had a complaint regarding how the villa is maintained, if anything we are always amazed every time we come back how it still looks so fresh new and clean. If Kylie see’s anything that needs doing she gets it done if it’s a small thing but larger items she drops us a email first to approve the cost.
I have spoken to lots of owners in Florida when out and about and I cannot believe the horror stories I hear about some management companies. I cannot believe our luck in having Kylie and her team to look after our villa.
It just leaves me to say good luck with your shopping trip and I hope you go home not quite believing what you have bought, dreams do come true
Home owner Eric Taylor wrote
Just a snippet from a recent review:
"Our third visit to Florida - and what a lovely place to stay. Absolutely spotless ...."
Nick & Julie wrote
We bought our home on Orange Tree in 2004 with HOA and utilised the management side of the business to manage our home from day 1. We have always received prompt responses to our calls for help and assistance, which is necessary when you are 4000 miles away. Over the last 5 years we have always felt our home received the best attention possible and the compliments we get from our guests reflect this too. Every time we visit we are pleasantly surprised how good our home looks and this is totally down to your efforts and the HOA team.
In summary we would have no hesitation recommending HOA management to any of our friends who currently own, or wish to own property in the Orlando area.
Thanks again for all your help in managing our home to very high standards
Chris W wrote
I will go ahead and book the flights today then, Virgin Atlantic are due to call me in a couple of hours to confirm it all. ( 7pm UK Time ) We are approx 5 hours in front of you.
I will E mail you as soon as I have done this.
Thanks for your help, this is exactly why I rebooked with you, excellent service well done.
Home owner Eric Taylor wrote
Thought you should pat yourself on the back and thank the cleaners for the following comment that we received from recent guests:
"We would definitely recommend this villa to anyone considering a trip to Florida. The property was spotlessly clean, very well maintained and it felt like we were living in a show home!"
to our discussion the company we used to
assist in the purchase of our US home was
Homes of America run by Howard and Jan
Thorne (an English couple originally from
Chester). Their Realtor website is http://homesofamerica.co.uk
and their management/rental website is
http://www.floridavipvacations.com - this
is run by Howard and Jan’s daughter,
We were extremely happy with the service and
assistance that Jan and Howard provided when
we went across on our inspection trip in
October and they took a lot of trouble to
find out exactly what is was we wanted. As
we didn’t really have a clue, it took a
lot of their time and patience but, as you
know, I am truly delighted with the results.
I have been impressed by the way they have
cared for us and guided us throughout the
whole process and their knowledge and
expertise were invaluable. On the first day,
before we actually set out to look at
houses, Howard sat us down and went through
the buying process in the US and explained
the differences between buying a new house
from a developer and a resale property. He
explained what would have to be paid, when
it would be paid and also went through the
various pieces of paper and taxes that we
would come across. He put this into
diagrammatic form and I used that piece of
paper when I was back in the UK to review
where we were up to in the process, what was
going to happen next and, more importantly,
when I was due to send a payment! It was
I am confident, being so far away from our
new home, that we have complied with all
Federal and local statutory requirements due
to their taking control of the whole process
which made the buying process stress free.
If we had been left to our own devises we
would not have had a clue. They even
arranged for our utilities to be connected
and obtained our rental licences. Everything
just happened smoothly – it was great!
They have an excellent network of contacts
who they put us in touch with (insurance,
accountant, FX company etc) and the service
we received from them almost equaled that of
Homes of America!
When we went across to our new home for the
first time this month, the Management
Company side of the business helped us sort
out many things in the limited time that we
had over there and they took control of what
was not completed before we left. Nothing is
too much trouble. We thought we should have
an alarm fitted and we spoke to the
Management Company in the morning, the
contact rang us in the afternoon, he came
round at 5pm that evening and his company
were fitting the alarm at 9.30am the next
day. That sort of service is something we do
not see in the UK!!
I have no hesitation in recommending Homes
of America to you as I am sure my experience
was not untypical of how they work with all
of their clients. I can not say enough words
about how good and helpful they were. They
The Leggett Family
Thank you for a wonderful stay at your home (Feb. 8-11). I very much enjoyed staying with you, and I would also like to compliment you on having a good management and cleaning team - everything was spotless and in wonderful condition.
Peter and Joyce Shelley
In the six years since we established a relationship with Homes of America, both as potential US villa owners, and for the past (nearly) 4 years as rental villa owners, we have been totally satisfied with the attitude and professionalism of the company.
Homes of America, introduced us to the concept of Florida home ownership, explained in detail the purchase process in a comforting and informal, yet appropriate manner, guided us through the purchase and setting-up-for-rental process and now act as our management company, representing our interests in Florida, in our absence.
Some 4 years into the ownership of our rental villa, we are now conscious that a significant number of our rental bookings are repeat bookings from guests who have enjoyed their stay so much they choose to return. We are able to reflect that this is in no small part due to the performance and willingness to help, of the management company, Homes of America, by virtue of the hugely complementary feedback we receive from guests, praising their efforts in resolving the occasional problems or issues which inevitably occur, with guests unfamiliar with the concept of living in the USA.
We are thrilled to report that the everyday “hands on” management of our villa is left in the very capable hands of a charming, well presented and completely trustworthy member of the management team, who takes great care to ensure that the villa is presented ready for occupancy to the very highest of standards. She will, in addition, in conjunction with her small team and on her own initiative, put right those occasional minor problems and defects which sometimes go unnoticed by others, at no additional cost to us. From our point of view, this is a service over and above what which would normally be expected and is worthy of high praise.
We have an established, friendly and understanding relationship with our management company who consistently provide helpful advice to both us and our guests, are attentive to the needs of our guests, and fulfil the professional administrative role on site in the USA on our behalf. It is peace of mind, ultimately that we seek, knowing that our interests are being well looked after in our absence, and we have no hesitation in stating that we rest easy in the full and certain knowledge that Homes of America do just that.
Alan & Anne Lawrence
We purchased our villa on Emerald Island Resort from the Developer in 2004, and our introduction to Homes of America came on the back of a two year disaster with another property management company, so we were extremely cautious in taking on another service provider.
What a difference our experience has been over the last 3 years in both service, professionalism and trust! We have total confidence in Kylie and the HOA team, and can relax knowing that they are taking excellent care of our home with us so far away. It's always a pleasure to drop in at the office when we are in town.
The Villa is always well maintained and beautifully presented, our guests have been happy, their queries and concerns attended to and our accounting and reporting is accurate and up to date. It's great to know that any issue will be dealt with promptly and communication via a follow up call or e-mail will occur.
Jan and Howard have been extremely helpful to us too with regard to questions on the property market in general and our thoughts for the future and we feel that as well as having found a great Management Company, we have also found some new friends.
Mark & Jeanette
We bought our house through Homes of America in November 2005 and they have been managing it ever since.
Homes of America are a great family company who provided us with great advice and support every step of the way.
We never felt pressured at any point. Homes of America simply provided us with a wide range of property information and helped us make the best choice for us.
Kylie and the team do a great job in managing our property and always go the 'extra mile'. All of our clients are very happy with the condition of our home when they arrive and the service they receive from Home of America. We have great peace of mind knowing that Homes of America are managing our property.
We would highly recommend Homes of America to anyone.
Dave & Pauline Reynolds
We have been with Homes of America Management for the past 18 months and had no problem at all with either there service or fees for any work done.
They have proved to be efficient and diligent in the day to day running of our villa and all other aspects of anything we have ask them to do as extras.
We know of several other satisfied owners within the Watersong community that have also joined up with the company we use, after not being happy for one reason or another with the service offered by their previous management company.
Jonathan & Jayne Thayne
We bought our US home through Homes of America Realty from plan in February 2004. They showed professionalism in this as we would expect but furthermore we felt that we were in good hands in our first venture abroad. They guided us through the process until closing in 2005.
Homes of America Management have been our Management Company from the outset. In that time we have found the management team to be efficient and friendly. Our home has been well looked after (as have the guests) and we have and continue to have complete confidence in their services.
We really consider ourselves lucky to have such a wonderful and trustworthy Management Company.
Homes of America have been fantastic throughout every stage of our property purchase in Orlando. They made us feel comfortable and were always available to provide sound advice and support, from our initial meetings with them right through to the completion of our home.
Since completing our purchase last year, Homes of America's management services have been excellent, delivering a keen eye for detail and that added personal touch. Their staff have ensured our villa is well looked after and beautifully presented, something which is very much appreciated by our guests.
Sarah and Nick Wood
We cannot speak highly enough about Homes of America. They helped us buy our home in Florida and now manage it for us too. We are so pleased that we chose them and wouldn’t go anywhere else should we decide to buy another property!
From the first point of contact with Jan and Howard, they were genuinely helpful and attentive. They took us around the local building developments and knew the site sales staff and it was clearly evident that there was mutual two way respect between everyone. They knew the area well and were able to explain to us the differences in the area, the quality of builder and the type of finish that was needed to make our home attractive to renters as well as ourselves.
This was our first venture into property ownership abroad and undoubtedly Jan and Howard made it far less stressful than it could be in the UK! They know the market, what needs to be done and when. Anyone buying through them can do so in the knowledge that they are in good hands. They are the ultimate professionals.
Jan and Howard’s daughter Kylie runs the Management side of the business and also manages our home for us, making sure it is ready for renters and ensuring it looks its best. Like Jan and Howard, Kylie has a good knowledge of what works, and what doesn’t, and is also fantastic at making the home look welcoming to guests.
Without Kylie we would feel lost. It feels like we have a third owner in the way that Kylie looks after our home – she makes a hard job seem very easy with her commitment and dedication to both us and our renters. Kylie, like Jan and Howard, is supported by a team of first class colleagues too so you know that if there is ever a question or problem, it will be dealt with.
We cannot thank Jan, Howard, Kylie and their colleagues enough for their help over the past two years.
Ian and Belinda Fullwood
We have known the owners and staff of the company for 4 years. We purchased our villa through them and have continued to use their Management Company to look after our villa for short term rental.
We have found their professionalism, honesty and dependability to be of invaluable help to us in the running of our Florida villa.
Kylie Thorne, who is a Director of the Company and is responsible for Managing our home, has always afforded us 100% commitment, Her helpful, cheerful and practical approach, along with her extensive business knowledge has been of the up most help to us as home owners and also to our guests who have rented our villa.
HOA Management Company is a totally reliable management company and we would have no hesitation what so ever in recommending their services.
I just wanted to let you know that the guests we have in at the moment have already e-mailed us .......on Saturday actually, just after they arrived........and their words were ....'It's just PERFECT!!'............as you can imagine we are really thrilled about that especially as she is an interior designer herself! Even though we thought everywhere looked great, it's still a worry that your guests will feel the same.....so there we are......success!!
Thanks again for all your help in this Kylie, take care & we'll speak
Jackie & John
We first met Janette and Howard at a property exhibition in the UK in October 2003. They gave us some very sound advice that made us reconsider our plans over the way in which were to buy our property.
After meeting them again at their UK base, they helped us arrange a viewing holiday in Florida and provided a licensed Realtor to show us around various developments in the Orlando area.
All of the advantages and disadvantages of the different properties and subdivisions were explained and we finally chose a villa from a plan on a new development.
Again, the advice given to us was slightly different from what we thought we wanted, but after over 3 years of successful rentals, we are happy to confirm that all the advice given to us throughout the buying process was excellent.
Of course buying a home is always a daunting process and even more so when that home is thousands of miles away, but we are certainly very pleased that we chose Janette and Howard to help us through the process and explain the pitfalls of buying a property in the USA.
Their property management company in Florida, Homes of America, has looked after our villa from the beginning and we have always received very positive comments from our guests about the cleanliness and appearance of our villa.
We have no hesitation in recommending Homes of America to anyone considering buying a home in Florida.